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Question

Question

Large Laserfiche Form didn't save all pages submitted

asked on January 31

Hello -

  We setup a new Pre-Employment packet for our PD. It is a large form that has 30 pages that an applicant will fill out. We noticed on our first applicant that when they had to fill out a page that is setup as a collection, the applicant submitted 19 pieces, however when it stored in laserfiche it only 15 were stored, so missing 4. There were 37 pages before and 7 pages after that all stored fine. Just curious if anyone has had that happen before.  

 

After submission it goes to a user to look over and then send it on. The email the user received was already missing the information - the Save to Repository task is after the initial first look. 

We are using Forms 11.0.2311.50564, and we did adjust the timeout to 2 hours I believe prior to this. I could see the applicant had saved drafts along the way. 

Any help would be greatly appreciated. The process overall seemed to be pretty smooth except this one piece.

 

 

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Replies

replied on January 31

I should add that we have it setup to save as a PDF and not tiff. There are also multiple document uploads that an applicant can attach as well.

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replied on February 4

Hi Suzanne, could you please open a support ticket for this issue and provide us your process for testing?

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replied on February 6

This may be silly to ask. To open a support ticket - do I need to go through our vendor?

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replied two days ago

Yes, contact your Laserfiche Solution Provider and reference this Answers post.

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