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Question

Question

Suspended Email Task on Forms processes

asked on January 30

I get the Suspended email notifications when a Task is suspended.  On a daily basis I get these for the following [LFF-2007 EmailSubmissionFailure1] message.  It sends the suspended task message but also resolves itself once I go to the Forms Monitor page to locate the process that was in error. It appears to be a Timeout issue and was wondering if anyone else gets these? And how to resolve Not getting these? it is more annoying than actually causing a failure.

 

EXAMPLE: (it is not process specific, but more Email Task specific on any given process)

Details:
URL: 
Error: EmailSubmissionFailure1  
Date: 1/29/2025 5:00:05 PM (Central Standard Time)
HTTP Status Code: 400
Business Process ID: 6
Instance ID: 50388
Business Process Name: Developer Forms Routing (this process is one of many)

Stack Trace:
Caught exception: Laserfiche.Forms.CommonUtils.Exceptions.LFFormsException
Message: Unable to send an email. Please contact your system administrator. SMTPServer: ...***.ok.gov, Port: 25, Recipients: ...

I have attached the full message below.

 

We are on Laserfiche Forms Professional Version 11.0.2311.50585

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Replies

replied on January 30

The "An existing connection was forcibly closed by the remote host" errors in the stack trace usually that when Forms attempts to send the email, the email server (or something in between Forms and the email server) is immediately closing the connection.  If this was happening 100% of the time I start looking at firewalls but you indicate it is intermittent or self resolves when you retry.  It may still be a firewall that is analyzing connections and after many connections from Forms it eventually decides that this traffic appears as an attack and starts temporarily block connections to protect itself.  Eventually it removes the block and emails start working again and then this cycle repeats.  I would check with your IT who manages your email servers mentioned in the logs and see if there is a way to whitelist your Forms server for email sending.

Another possibility is that your email server has some sort of threshold or limit as to how many emails are allowed to be sent in a specific timeframe.  For example one of Office 365's limits is 30 emails organization-wide per minute.  Again I would check with your IT who manages your email servers to see if there is any logging on the server that indicates this is the issue.

That is where I would start.

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