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Question

Question

Cloud - Forms - route tasks back to users without timers restarting

asked on January 29

Hello,

I have a forms process I'm trying to build in which user tasks get assigned to different people, and the customer has stated they'd like each task to remain in the users' task list until a certain time (7.5 hours after the process starts). This allows the users to continuously add data to the form throughout the day and submit the form over and over, as it seems common that things pop up during the day and need to be added.

Routing the tasks back to the user after they submit is simple enough, but the timer events I have attached to each user task restart back at 7.5 hours when the task is assigned to the user again, which makes sense. Is there a way I can have a set time for these user tasks to expire, no matter how many times the user completes their task(s)?

For context, this is a meeting agenda form. The process starts the day before a weekly meeting, and at 3:30 PM that same day, we want to collect what's been input by users and put it into a compiled form that displays what each department added to their agenda. 

I thought about adding another button to the bottom of the form - one that says "update" and one that says "submit" - but that still results in the same timer behavior if I send the task back to the user if they clicked the "update" button instead of "submit." Any ideas on the best way to handle this?

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Replies

replied on January 29

It appears I can just remove the timer events from each user task, and instead have a standalone timer event for the same 7.5 hours in its own branch from the same parallel gateway that all the user tasks come from. When that timer event expires, it proceeds to a signal throw, and each user task now has a signal catch attached to it that's listening for that particular signal. I think this will work.

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