You are viewing limited content. For full access, please sign in.

Question

Question

The TLS/SSL X.509 certificate is expired and LF. Message is 11.0 web server has encountered an error and cannot complete your request

Laserfiche Web Client Version 11
Updated January 23
asked on January 23

We are currently experiencing a full outage of our Laserfiche system, and users are unable to connect to the server. They are receiving the following error message: “The TLS/SSL X.509 certificate is expired.”

This issue is affecting all users, and we are unable to access the system to resolve it internally. Can someone please provide guidance on how to fix the expired certificate, or let us know if this is something that requires intervention from Laserfiche support?

Any assistance or instructions would be greatly appreciated, as this is impacting our daily operations.

image006.png
image007.png
image006.png (32.97 KB)
Download
image007.png (30.93 KB)
Download
0 0

Replies

replied on January 23

Have you identified which certificate is expired? It doesn't look like it's one that the user interacts with directly. The web client event viewer may have more details, but the obvious candidates are the one that LFS uses or maybe a secondary LFDS endpoint.

Any certificates would be loaded from the machine certificate store, so you could start by auditing which certificates on your servers have recently expired.

2 0
You are not allowed to follow up in this post.

Sign in to reply to this post.

Details
Attachments
Related Posts
Loading ...