Question

Why does QF Agent count generating pages as being inactive?

Quick Fields

Updated April 28

asked on December 9, 2024

I have a QF process that takes about 30 minutes to generate pages for a single PDF. Because of this, QA Agent thinks that QF is inactive and starts its counter. Why does QA Agent think that generating pages is considered inactivity? Is there a way to let QA Agent know that the session is still active during this activity? I would rather not have to increase the inactivity timeout setting since it is a global setting.

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replied on December 9, 2024

This may have something to do with OCR being offloaded to other services (i.e., if QF is "waiting" for the results it may be incorrectly labeled as inactive), but I agree that a timeout could cause issues since OCR can be slow, and that may explain some of the issues I've run into in the past.

However, we changed all of our OCR tasks to use the DCC several years ago, so I don't have any recent experience running OCR through tools like Import Agent or Quick Fields.

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replied on December 12, 2024

QF rely on other process to generating pages for pdf. During page generation, QF itself is not really doing anything and that's why QF Agent treat it as inactive. Issue is reported as a bug (ID 566012).

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replied on April 28

I am guessing that QF knows that it is waiting on another process, correct? If that is true, can it keep itself active, so it doesn't think it's inactive?

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replied on April 28

Unfortunately, at this time, there's no way to distinguish between "the other process is busy making pages for a 5000-page PDF" and "the other process is stuck on a bad page and never coming back".

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Why does QF Agent count generating pages as being inactive?

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