Hi all.  We are using Laserfiche Cloud.  The current process is to batch scan from a copier and use Import Agent to import the documents into Laserfiche Cloud in TIFF format.  The issue we've discovered is if the pages are not initially correctly scanned for orientation, the text is not generated properly from the documents.  That is, if a 11x17 page is scanned sideways to fit through the copier feeder - there is unreadable characters generated for text.  After the import, if we rotate the page in Laserfiche Cloud for proper orientation, the unreadable characters generated for the text remains and Laserfiche Cloud does not OCR the TIFF file again.  

For the documents that have pages rotated after being imported into Laserfiche Cloud, I can't figure out how to trigger the TIFF file to be OCRed again, to generate the text properly.  Aside from scanning everything in the proper orientation (which is not always reasonable when doing batch scanning with pages of different sizes), I'm wondering if anyone else has come across this problem and what is done as a workaround - is it possible to automatically fix this through some sort of workflow in Cloud?  I'm wondering about how many files were imported without searchable text generated, and how to fix that as well.  

Example of scanned document that was rotated after the document was imported using Import Agent: