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Question

Question

User Account Name or password is incorrect error In Rule Manager

asked on November 14 Show version history

Hello All,
Please can someone help figure this out. 

I have a workflow that sends a notification to two Users each time a document is scanned into the repository. I have a rule set up in the rule manager that will trigger the notification. Before now it worked but suddenly its stopped working.

When I tried to re-set the rules to create a path to the repository, i get the error: User Account Name or Password is incorrect (9010). When I also try to create a rule to select a document template I had created I get the same error.

My Connection profile validates correctly and the Get Metada from is correctly set.

Screenshot of my workflow and the error is attached.

 

Can anyone please help.

Thank you.

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Replies

replied one day ago Show version history

Hello Adeyemi 

 

did you check that the user is validated in the workflow Profile Maner?

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