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Question

Question

Problem to use Timer Catch Event

asked on October 24, 2024 Show version history

Hello Community!

I’m working on a process (see the attached image) where an email should be sent to the assigned user to process the task every 7 days if a task is not processed, until the task is processed. However, I’m encountering an issue: the emails are not being sent.

I’m new to using the Timer Catch Event, and I’m not sure what I might be doing wrong.

Any insights or suggestions would be greatly appreciated!

Thanks in advance!

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Answer

SELECTED ANSWER
replied on October 24, 2024 Show version history

You are not giving it the first time to run (the part where it says "Wait 'Date and Time'" in the middle).  So you are telling it to repeat after the first time, but not giving it the first time.  Something like this, will run after 7 days and then repeat every 7 days.

Also, you have it set so that it does not interrupt the task, which is fine, but you have the path leading back into the task, which is going to result in the tasks being duplicated each time the timer triggers.  So I recommend having that path feed into an End event instead.  Just make sure you are using the End Event (which ends this path, but not the full process) rather than the Terminate End Event or Error End Event.  It'll look something like this:

EDIT TO ADD: Also - you might be able to simplify things even more by using the "Reminder" functionality that is built in to the User Task iteself, rather than doing this Timer Catch Event at all.

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Replies

replied on October 25, 2024

Thank you so much for the suggestion! I never heard about this feature before, and I tested it and it works! I leave an image as reference about the solution I applied: 

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