Question

user cannot see repository

Laserfiche Version 10 Self-Hosted

Updated October 25, 2024

asked on October 24, 2024

Running Windows 10 and Laserfiche 10.4 desktop client.

The user has never been able to see the repositories once the client has launched. Pressing F5 doesn't work. Removing and installing 10.4 client passes dependency checks and seems to install properly. I've rolled out our new AV to the desktop and removed Symantec. Nothing in the Windows logs. I can ping the Laserfiche server from her desktop. I can ping her desktop from the Laserfiche server. Trace route gets to the targets in three hops and resolves the DNS name. User has a full Rio license. I don't really expect a solution based on the information I've provided here, but I'd appreciate if someone would point me in the right direction.

Thanks,

Mark

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Replies

replied on October 24, 2024

Hey Mark,

Could that user maybe not be assigned the Laserfiche group in Active Directory? I don't know for sure that that would prevent the repos from showing on the Login screen, but it's possible.

Rick

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replied on October 25, 2024

If you right-click on where the list of repositories would normally appear, is "Scan network for repositories" checked?

If you manually attach a repository, does it stay in the list when you restart the LF desktop client? When you attempt to attach, does the server appear in the list in the Attach Repository dialog?

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user cannot see repository

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