Advance search issue

asked on October 20, 2024 • Show version history

I have a problem with my client regarding the advanced search

When performing an advanced search for an employee's full name in Laserfiche, the system returns approximately 1850 entries that are not all directly related to the searched name. The following troubleshooting steps have been attempted, but the issue persists:

Fuzzy Search Disabled: Whether fuzzy search is turned on or off, the same number of results (1850) is returned.
User Attributes Removed: Removing all user attributes did not affect the search results.
Laserfiche Client Reset: The client was reset from the user window, but this did not resolve the issue.
Admin User Search: Searching as an admin user yields the same results, suggesting it's unrelated to user permissions.

Despite these actions, the advanced search function is still returning a broad and incorrect set of results, instead of providing an exact match or a more refined result for the employee's full name. so what are the correct steps to solve this issue

replied on October 21, 2024 • Show version history

Hi Mohammed,

~~What is the exact search syntax that you're running in the advanced search? I'm wondering if perhaps you are performing a text search and maybe not surrounding the full name in double quotes.~~

~~If you can show the exact search that you're running and a sample of the result set, specifically how it seems to be incorrect or why you believe it to be unrelated to the search, that'd be helpful.~~

~~Please make sure that no PII is included in any information that is shared.~~

Edit: I noticed you opened a support case for this issue. Therefore, I'll close this thread. In the video, you demonstrate the issue with doing a normal metadata field search. However, I suspect the issue is because the customer might have the metadata field configured to be indexed so the search is being run as a text search across multiple words rather than an exact search as they may be expecting. For that scenario, the metadata field should not be indexed, especially if it just represents a person's full name.

Regards

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