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Users cannot sign in with iOS 18 Safari

posted on October 7, 2024

Hey guys, I've had many users reporting that they cannot sign into Laserfiche Forms (11.0.2311.50564) after upgrading to the latest iOS 18 on iPhone.

When they sign in and enter their windows authentication, they just get a spinning wheel, which will never load.

Other browsers such as Google Chrome, still work fine on iOS18.

Just wondering if anyone else has had users experiencing this issue, as my users are not too pleased that they can no longer use Safari for Laserfiche on their phones and I am not sure what we can do to resolve the issue.

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replied on October 7, 2024

Hi Jay,

Please open a support case with your solution provider and make sure to include if the users are logging in through Forms directly or through Laserfiche Directory Server's login page, and which login option they're using (typing credentials, Windows Authentication button, etc.)

Please also include the specific version build number for Safari.

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