Can we automate this message so that the user does not see it and it replaces the file each time as needed?
That would potentially destroy documents previously edited by the user. When exactly do they see that message?
They get it when they open a document using the Office Plug-In which they have opened previously. It appears that it keeps a temp copy of documents they open and the next time they open it, it asks if they want to overwrite it, but the question comes across as confusing. Do they want to overwrite it? Why would they not want to? How can they edit it if they don't overwrite it, etc. So we are trying to do away with the message and just allow them to edit documents without any confusing questions.
The expected behavior is that you get this message only if you had previously checked out the document from Laserfiche and have not checked it back in yet or have lost connection, etc. We keep the local one in those cases so the user can open the local version with their changes and save back to Laserfiche later (should pop up in "Recent" Office documents).
If you checked it back in, it should clean up the temporary file and not prompt you to replace it when checking it out the next time.
Are you seeing this every time, even when you successfully checked the document back in the first time?
I asked and it seems they are not choosing to checkout the documents, they are just choosing Edit in Excel and working on the documents normally.