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Question

405 Error when installing DocuSign Web Import Services

Laserfiche Integrations
Updated September 13, 2024
asked on August 20, 2024

Is there any documentation other than the one below for the DocuSign Web Import Services install? The instructions below seem pretty straightforward. Right now, I am getting "HTTP ERROR 405" when attempting to load the following endpoint:  https://servername/DocuSignConnectService/ReceivePDF

 

Instructions I'm using:
https://doc.laserfiche.com/laserfiche.documentation/11/userguide/en-us/Subsystems/client_wa/Content/WebImportServices/InstallingImportWebServices.htm

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Replies

replied on August 28, 2024

The http error code 405 means "Method Not Allowed". The reason is that when you put the address in your browser, it will send a GET request for the url. But the ReceivePDF endpoint implements DocuSign's specification to handle incoming document payloads, which must be a POST request. So although the response indicates an error, this is actually a more promising result than it might seem.

There is a dedicated endpoint for checking if you can connect to the DocuSign application: https://servername/docusignconnectservice/diagnostics/testconnect .

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replied on September 3, 2024

Thanks Brian! I get the following page: 

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replied on September 11, 2024

Hi Brian,

 

Is there any documentation on the diagnostics? We are still encountering issues.

 

Thank you

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replied on September 11, 2024

For that endpoint, all it does is return that ACK response. There is another diagnostic endpoint: https://servername/docusignconnectservice/diagnostics/testlogin . This will attempt to use the configured credentials to log in to the repository. Those are the only 2 diagnostic endpoints.

Those essentially confirm that things are set up correctly on the receiving end. After that, you'll need to look in the error logs to see if you can determine if everything is correct on the sending (i.e. DocuSign) end.

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replied on September 11, 2024

Thanks! I am getting a 500 error now. Does that mean the credentials failed or permissions to the directory?

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replied on September 12, 2024

If /testlogin returned a 500, it means it was unable to log in to the repository. It could be credentials, or it could be a network connectivity problem, or something else. There should be more information in the event viewer.

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replied on September 13, 2024

Appreciate the help Brian. Will continue working with support on this.

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replied on August 20, 2024

When you install DocuSign Web Import Service, it is imperative that your server is accessible from the internet, that is to say that it can be reached by a public address. In addition, DocuSign needs a valid SSL certificate to send signed documents.
For more information on the errors encountered, you can check the logs in the DocuSign administration

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replied on August 21, 2024

Thanks. It is on a DMZ, same box that we have Forms Portal. The DocuSign logs don't really point to anything specific other than it can't be reached.

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replied on August 21, 2024

Attached is a note that explains how to configure the DocuSign/Laserfiche connector.

DocuSign_Connect.pdf (257.49 KB)
Download
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replied on August 22, 2024

Thank you but this is for the Connector. My question is in regards to the import service. I ended up opening a case with LF and was sent an updated file. Will report back if this ends up resolving my issue.

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replied on August 22, 2024
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