Is there a reason we can't change the Cloud Workflow email sender? Specifically, the client would like to use their own "do-not-reply@xxx.com" address when sending emails to the public.
The inability to change the sender email in Laserfiche Cloud Workflow is due to two main hurdles:
Security & Spoofing: To prevent emails from being flagged as spam, Laserfiche sends from its own verified domains. Using your domain would require complex SPF and DKIM setup to prove Laserfiche has permission to send on your behalf.
Shared Reputation: High bounce rates from one user can damage the "sender reputation" of Laserfiche’s entire cloud infrastructure, affecting deliverability for all customers. For this reason Laserfiche may limit accounts that generate high level of bounces or complains.
Is there a possibility of allowing users to set the display name of the sender, rather than the senders email address, in the same way as you can from a business process?
Yes, customizing the sender display name is a possibility. Workflow team is looking into it.
Beautiful, thank you!
This has been requested a few times now (once by myself), hopefully this feature will be rolled out soon!