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Question

Question

How to remove password protection for entry left behind by ex-employee.

asked on August 8, 2024

A former employee left a file with password protection and no one else knows the password.

Is there any way to remove the password?

The entry type is not an HR or sensitive document so it should not be locked.

Web Client version is: 11 (11.0.2304.16)

Thank you

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Answer

SELECTED ANSWER
replied on August 8, 2024

The Laserfiche repository itself does not have the concept of password protection for files. Some file formats - pdf and zip most commonly - do support password protection, and users can place these documents in the repository. When users attempt to view the contents, they may be prompted to enter a password by the viewing application (winzip, or in this case the javascript-based pdf renderer) - but note that these credentials don't leave the viewing application. That is to say, the Laserfiche system does not know and has never known the password for this file.

Unfortunately for you, the pdf encryption scheme is fairly robust, and there's no easy way to circumvent it. The weakest link is usually the user's choice of password, but you would probably need an automated guesser to have a chance.

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replied on August 12, 2024

Thank for the information Brian.

I have the forwarded this to our IT Team to consider cracking.

We noticed that the file can be previewed via the web client, so we took a screenshot of the preview and uploaded it as a replacement for a work around.

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