Hi All,

We've recently installed the Office Online Co-Authoring Host for Laserfiche to allow users to collaborate on documents through the web client (this is an on-premise installation).

According to this post, the user's session in the MS Online Server should end when the browser tab is closed. Providing this is the last/only user in the document this should then save the document.

However what we're seeing is that when the user navigates away from the page after making changes to the document (either by closing the tab or clicking the 'back' button in Laserfiche to go back to the folder structure) that the sessions are left open. So once I've opened and closed the document a few times in edit mode I see this:

Is this a setting or something that needs changing in Office Online Server/Laserfiche? It's causing some issues because even thought he document doesn't appear to be locked in Laserfiche, if users try to make a change to it it gives an 'Entry locked' error because there are still sessions open to it through Office Online Server.

Kind regards,
Dan