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Question

Fill Out PDF Form - Tokens disappear after workflow is published

asked on July 30, 2024

Hello, 

I will do my best to explain, but this is a tricky one. 

I am using version 11.0.2306.898 of Workflow Designer. A couple of months ago we updated all our Laserfiche products to version 11. After the version update, we moved all LF to new servers as well. 

 

I have a workflow that fill out a PDF form with a series of tokens. This was working before the version  and server update. It has been running without issues up until I updated the PDF Form in the "Attachments" in Workflow Admin Console. Note: I have done other updates of the Attachments before without issues). 

 

Steps that I CAN reproduce:

 

1. Updated the Attachment in Workflow Admin Console. 

2. edit  workflow with the new PDf Form and all the tokens in the respective fields:

 

 

3. Publish workflow. Validates. 

4.  I open the workflow again and this is what I see:

 

The tokens are not there anymore. 

 

I was able to reproduce this with a co-worker who opened the workflow on their computer and they see the same thing. I asked them to enter the tokens again, publish, and then re-open the workflow and the same thing happens. Meaning, this is reproduceable. 

 

Any ideas as to what might be causing this? My staff needs this to be running. 

 

Thank you!

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Answer

APPROVED ANSWER SELECTED ANSWER
replied on November 10, 2024

Hi Patricia,

value display issue for viewing "Fill out pdf form" activity when reopening a published workflow has been fixed on Workflow 12. 

You can see other changes from: Laserfiche 12 Changelog

Get Laserfiche Workflow 12 package from: Laserfiche 12 - Downloads

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Replies

replied on July 30, 2024

This is a known issue with your version of Workflow. We don't have a fix available for it yet. Reference ID #443161.

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replied on July 31, 2024

What does that Reference ID mean? I tried searching it here in LF Answers and nothing came back. We have a series of processes in production that rely on this workflow. Are you working on fixing it? Any suggestions on what I can do for the mean time? 

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replied on August 1, 2024

Is there a watch list/notification list available to join for updates on this issue? 

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replied on August 2, 2024

Patricia, my apologies, I should've been clearer. The reference ID is from our internal tracking to make it easier to get updates through your reseller from Tech Support. It also allows us to find these Answers threads and update them when fixes are released.

Komal, there is no one list, but if you have a case with Tech Support that results in a software defect being filed, the case gets attached to that bug report. When fixes are released, cases get updated to notify the reporter about it.

 

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replied on December 16, 2024

I just tested in Workflow 12 and this appears to be resolved.

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replied on July 31, 2024

I have a follow-up question since we have the same version and use this feature quite extensively.  Are the tokens still applied, but not visible in designer?  I've seen this happen with PDF drop down lists (v10.4) in the fillable PDF where the token disappears when you reopen the Fill PDF activity, but the token is still applied when the wf runs.

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replied on August 1, 2024

Hi!

That is an interesting point. My process is in production, so I had to wait for people to submit the task that triggers that branch of the workflow to give you an answer.

They told me that the PDF came in with all the information in it, so you might be on to something. I will continue to track this process and see what happens. 

My understanding of it, as of now, is that as long as I don't open or edit the workflow, it will apply the tokens to the PDF. But if I need to modify anything (like updating the PDF template or anything else in the workflow that's not even related to the Fill Out PDF activity), then I need to re-enter all the missing tokens in that activity.

How can we move this issue up the list of needed fixes for the Laserfiche team? 

I am sending you an image of my workflow just to make the point that this is a workflow I come back to somewhat often. 

LWRD-lcd-contract-tracking-production-incoming-expanded.png
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replied on August 2, 2024

Yes, that is correct. The tokens are there and are applied when this workflow runs.

Unfortunately we don't have a workaround for having to reset all fields when editing the activity. The fix is somewhat involved because there are some intricacies with changing field types that need to be preserved. We're looking at a November timeline for a potential fix.

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replied on August 5, 2024

Can we install an older version of workflow? Or is it just impossible to roll back the database or find any previous version that did not include a database update which works?

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