Question

Re-configure Laserfiche add-in for Outlook

Laserfiche Cloud

Updated July 29

asked on July 25

I need help to reconfigure the Laserfiche add-in for Office.

I initially installed the add-in when we were using Laserfiche on-prem. Now, we are using Laserfiche cloud and of course is trying to connect to our old server.

I have looked at the documentation but it has not been helpful so far. Any help on how to go about this?

Thank you,

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Answer

SELECTED ANSWER

replied on July 26

I think you're referring to the Laserfiche Office Integration since you mention you had it working with your self-hosted repository.

If you click on the Laserfiche tab in your Outlook ribbon, you should see a "Save to Laserfiche button". From there, you should have an option to change the repository. Click "Attach" and then use the option to log into your Laserfiche Cloud account.

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Replies

replied on July 26

I was hoping that was the case but it still tries to connect to the old server and it errors out.

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replied on July 26

I tried something different.

I tried from another office application (Word) and I was able to detach and re-attach to our new cloud repository however I am getting an error now: "Unexpected: SessionKey is null." but it stills let's me import after I click ok.

Any ideas how I can fix the error?

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replied on July 26

This error should be resolved in the latest version of the Office Integration: https://support.laserfiche.com/kb/1014488/laserfiche-office-integration-11

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replied on July 29

Thank you, that fixed the error

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Re-configure Laserfiche add-in for Outlook

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