Not Updating - Laserfiche Cloud Migration Assessment Tool

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replied on July 23

Hi, Bill, please try the following to use the new version of the Assessment Tool.

Open the folder %temp% in Windows File Explorer.
Search for LaserficheAssessmentTool.exe, open the latest folder named by GUID, make sure the file version is the 1.0.2407.41107 (right-click -> select Properties -> Details tab -> File version), and then double-click to launch it.
If new LaserficheAssessmentTool.exe still does not run after the above steps, please remove the legacy Assessment Tool first by following steps.
1. ⁠Open Task Manager, find LaserficheAssessmentTool.exe, right-click and end task.
2. Rename the Assessment Tool in the folder %LocalAppData%\Laserfiche\Assessment Tool\bin, e.g. LaserficheAssessmentTool-rename.exe.
3. Launch the latest version of Assessment Tool again.

To address the issue for future updates, would it be possible to provide the error logs in the folder %LocalAppData%\Laserfiche\Assessment Tool\log?

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replied on July 23

How would you like for me to send them to you?

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replied on July 23

To provide detailed information for further diagnostics, I recommend opening a support case and attaching the log files to the support case, or you can follow these steps to post error logs here

Repeat the process of updating the Assessment Tool (recording the start time will help to quickly find errors belonging to this operation later based on the log time).
Search for [ERR] in the log file, post all errors logged during the update process here. Usually these errors don't contain your private information and you can check them before posting.

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Not Updating - Laserfiche Cloud Migration Assessment Tool

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