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Question

Information Missing From Emailed Form (Email Activity mid-process)

asked on July 2, 2024 Show version history

I have a personnel evaluation Forms process that I've added an email activity to so that users can request a copy emailed to themselves (they like to have a printed out copy when meeting to review the form).  Unfortunately, there is information that does not appear on the emailed form and I'm not sure why.  And yes, I can appreciate the irony of the one question on the entire form where the information is missing!  Notice that for question 6 the final line of the radio dial button options is missing.  This is not the case when the form is viewed inside the user task.

Screenshot of bottom of page 2 of emailed pdf and of top of page 3 of emailed pdf:

 

Screenshot of same form viewed as a user task:

The same form viewed above as a user task is the form being emailed to the user "with current process data".  We are using Laserfiche Forms Professional Version 11.0.2311.50553, and this form was created using converted to the modern designer with pagination enabled from a Classic form.  The only CSS we are using is to hide the Process Comments box. 

/*Remove Process Comments Box*/
#comment-container
{
  display:none;
}

I also tried some CSS recommended by another post regarding emailed forms to force the page size to 8.5x11; however, it returned the same exact results so I removed that CSS.

Any assistance with this issue is greatly appreciated.

 

UPDATE:  This occurs fairly consistently with questions that have radio dial button answers and appear at the bottom of pages on the emailed pdf.  If a question appears VERY close to the bottom of the page things work properly; however, if it appears far enough from the bottom of the page that the first line of radio dial buttons should fit, they are forced to the following page and the final line of radio dial buttons does not appear on that following page.

Note space between question and end of page along with missing data on following page:

Note less space after question and data on following page is intact:

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Replies

replied on July 2, 2024

I have run into this recently as well.  A few of our processes have radio buttons, checkboxes and sometimes mutli-line fields cut off in the middle of the page in the new designer, but only when creating the PDF.  I haven't gotten a fix for it yet but I just switched from Chromium to Chrome to see if that makes a difference.  It doesn't happen on every form so it is a wait and see situation but I'm hoping that will do the trick.  It started showing up after we converted forms from Classic to New.

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replied on July 3, 2024

Yes, that is exactly my case as well, converted these forms from Classic to New.

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replied on July 8, 2024

I would still suggest submitting a case to your service provider.  However, I did remove Chromium and switch to Edge and that seems to have resolved the issue finally.  Here is the KB article I used: https://support.laserfiche.com/kb/1014357/using-either-google-chrome-or-microsoft-edge-for-pdf-generation-with-forms-11-update-2 so make sure you are on a recent enough version.

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replied on September 18, 2024

@████████ did you ever confirm a fix for this?  Our issue came back, and it appears to happen on Chrome, Edge and Chromium.  

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replied on September 18, 2024

Hi Angela,

Do you mean in the form attached in a email, some field values seems to be missing, and occasionly happen? Could you contact your solution provider to open a support case on behalf of you for a further look?

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replied on September 19, 2024

I have.  We have been trying to fix the issue since March and nothing seems to work.  They do not have any other customers with the same issue, and this post was the only one I found where we had the same problem, so I was curious if this user found a solution other than the one, I recommended.  Switching to Edge seemed to work but then it keeps happening.  

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replied on September 19, 2024

@Angela Murray I was never able to confirm a fix for this.  I ended up paginating the form (new Form designer) so that nothing was ever running past the page break and that was my work-around.  It made my form longer, but at least everything was intact when emailed as a PDF.

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replied on September 19, 2024

It looks like you are using Edge to generate pdf in STR step? What is the version you are using? Can you provide us a process that caused field missing? By default we use Chromium V118 in Forms 11 Update 5 to generate, have you tried using the default browser? We can investigate more in a support case.

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replied on September 20, 2024

I have a support case with my SP.  Yesterday we did a full uninstall reinstall and it made no different.  Everything is up to date browser wise.  I have tried, Chromium, Edge, Chrome.  On any process I have I am still getting random value cutoffs in the middle of the page, not even on a page break.  It isn't on every PDF generation, it appears to be random but it is not process specific.

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replied on September 23, 2024

If it's not process specific, then what kind of field do you find value cutoff, or it is also random?

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replied on September 23, 2024

random.  It appears a lot on Other for checkboxes and radio buttons as well as multivalue fields.  

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replied on May 21

Does anyone have an update on this issue? I have a form with this problem, it seems any field that falls at the bottom of the page - radio buttons, HTML fields, tables - gets cut off on the page break. We are using the default Chromium setting for pdf generation. Forms 11 Update 5.

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replied on June 2

I am having a problem with pictures that are uploaded in a table that has a few rows (2 picture uploads allowed in each row), and I am having an issue with pictures getting cut off when they overlap pages. While searching for a solution, I saw this post and thought that I would piggy-back on it. I am using Laserfiche forms version 11.0.2311.50553 and using forms designer.

LFIssue_20250602.jpg
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replied on June 2

Our solution provider let me know there is a reported bug (508351) with page breaks in pdf generation that is fixed in Forms version 12, so we are upgrading this week. I have seen the bottom of fields being cut off as well like in your screenshot, I am hoping that version 12 fixes both issues.

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replied on June 2

Thank you! I'm not sure when we can upgrade to version 12, so I guess we will just have to live with it for now.

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