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Question

Web Link 11 - Session Timeout.

WebLink Version 11
Updated August 9, 2024
asked on July 2, 2024

My weblink 11 session is forcing users to keep logging back in after being idle for approx. 10 minutes. The Weblink Designer Session timeout is set to 60 minutes. The Web.config timeoout seting is also 60.     <sessionState mode="InProc" cookieless="false" cookieName="WebLinkSession" timeout="60" />

Any ideas where I may be missing a setting that may be causing the timeouts?

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Replies

replied on July 3, 2024 • Show version history

The first thing I'd check is if WebLink is regularly crashing due to the issue described in KB 1014527: The May 14, 2024 Cumulative Update for .NET Framework May Cause Reliability Issues with the Laserfiche Web Client and Laserfiche WebLink.

If the WebLink IIS Application Pool w3wp.exe process is crashing (and then rapidly restarting), users would have to log back in because their session would be for the old process that crashed, not the new one. In this scenario, the sessions aren't "timing out", they're being terminated.

No timeout-related config setting will make any difference if that's what's happening, so you'll want to either address that issue or rule it out before proceeding down other paths. The KB article linked above includes instructions on how to identify and mitigate the crash issue.

Edit: You could also check in the Laserfiche Administration Console if a global repository inactivity timeout is set, though I suspect that's not the case as it would affect your Web Client and Windows Client users as well. See: Repository Administration > Repository Options > Idle Disconnect and Last Login

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replied on July 8, 2024

We received the Bug Fix from Laserfiche for this issue and have applied it to our instance of Weblink. We are still having issues with the session timeout forcing users to log in again. Maybe 10 - 15 minutes and the session times out. The App pool is not crashing anymore after the Fix from Laserfiche was applied. 

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replied on August 7, 2024

We are having the same issue. We have applied the Laserfiche bug fix from July 30 and just tested it. timeout is around 45 minutes yet we have the timeout set to around 10 hours since we use it (and have for years) for very large video downloads. But it has been a real issue for what we have noticed at least the last 2 weeks.

 

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replied on August 7, 2024

It is either timing out or just bombing out at around 350 Mb.... Not sure which.

 

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replied on August 9, 2024

We set specific times for the recycle of the App pools. Then we monitored the PID of the app pools to make sure they were not crashing or recycling at any other time.  This validated the Bug fix was working as expected. Added a few other settings for session timeouts and we seem to have stopped the time outs.

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