Question

Generate Web Client URLs hyperlink Output not Clickable

Laserfiche Workflow How To Business Processes Web Client

Updated June 27, 2024

asked on June 25, 2024

Hello All,

Please can someone help me with this.

I used the Generate Web Client URLs to create an hyperlink to a document in the repository and then insert the generated token in an email. But when that email is opened in Outllook,the link is just flat and not clickable. I have looked at all the options in outlook and nothing seems to be the reason for it acting that way. Also there is no policy to disable hyperlinks in mails as well.

Please help

Thank you

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Answers

APPROVED ANSWER

replied on June 25, 2024

The token it returns is a text field, not a link. To make a link, you'd have to use HTML formatting and you'd have to format the token as HTML when you insert it into the email. Relevant section below:

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replied on June 26, 2024

Thank you Kevin for the answer. My only other question is how to apply the html format to the token? Will it work if I do it as below:

<a href="%(GenerateWebLinkUrls1_WebLinkUrl)">View Document</a>

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SELECTED ANSWER

replied on June 26, 2024

You'd have to first create a new token with a value of the string you just posted, including the HTML tags. Additionally, you'd have to insert that new token as HTML in the email either by using %(token#"HTML"#) or by using the token editor to format the token with the format of HTML (which just creates the same token expression as the first example).

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replied on June 27, 2024

Thank you Kevin You have been so helpful.

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SELECTED ANSWER

replied on June 26, 2024

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Replies

replied on June 25, 2024 • Show version history

I have used the Generate WebLink URL to email clickable links.

Insert the Generate Weblink URL token you used to create the link into the email.

That should work for you.

Christine

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replied on June 26, 2024

Hello Christine,
Thanks for the feedback Appreciate it. I managed to get it to work but only when I checked the Send Mail as Plain Text field in the advanced section of the Mail Settings. The downside to this is that the colored Server Notification Banner at the Head of mails is shown as text.

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replied on June 26, 2024

That's exactly the issue with the method Christine mentioned — it works on plain text emails. See my response for the HTML-formatted method.

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Generate Web Client URLs hyperlink Output not Clickable

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