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Question

Forms - STATUS_BREAKPOINT message when trying to use large amount of text in a drop down

Forms Laserfiche Cloud
Updated July 26, 2024
asked on June 20, 2024 • Show version history

We are finding that if we put large amounts of selections in a drop down it causes Chrome to say Aw Snap and crash and Edge to freeze entirely (probably because Chrome has better error handling).

Only alternative browsers like Firefox can handle it.

Any way around this besides limiting the data?

I found that I can only list 1042 vendor names from a lookup, as soon as I up it to 1043 or greater it happens every time.

After some testing I found it is not the specific number of lines in the drop down but the total character count.

You can reproduce with either a lookup that returns a lot of data or just copying a large amount of text from notepad into the drop down contents field. But the maximum number of rows can be different depending on how many characters are in the data your listing.

 

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Replies

replied on June 24, 2024

Chrome 126.0.6478.127 has been released and it appears to address the issue. Please upgrade to the latest version and confirm.

As of this time, Edge hasn't been updated yet.

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replied on June 25, 2024

Thanks, it works for us in Chrome after the update.

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replied on June 28, 2024

Microsoft Edge 126.0.2592.81 was released on 2024-06-27. See https://learn.microsoft.com/en-us/deployedge/microsoft-edge-relnote-stable-channel#version-1260259281-june-27-2024

Fixed a browser crash that occurred when a user interacted with a drop-down list with over 1,000 items.

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replied on June 28, 2024

I updated Edge this morning and verified that my large drop-down lists once again work.

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replied on June 20, 2024

Curious if you have tested this on multiple computers with different amounts of RAM?

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View 2 previous replies
replied on June 20, 2024

I have not but I have 64GB with only 18GB committed, we are only talking about a KB of data here so I can't imagine there is not enough space for it.

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replied on June 20, 2024

Good to know. I've seen similar issues in the past that were related to the amount of memory on the local machine.

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replied on June 21, 2024

We are having the same issue at A&M. Any dropdown field in the form that has more than 1000 rows is crashing in Chromium based browser. Please provide an update. This is affecting our customers. Thanks.

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APPROVED ANSWER
replied on June 21, 2024
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replied on June 21, 2024

Thanks

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replied on June 20, 2024

We are having a similar issue that just started last week.  I will have to look to see if there are more than 1043 rows.  I did not think we had that many. 

 

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replied on June 20, 2024

It is not the total number of rows but rather the total number of characters. For a specific data set, it happens to be 1042 rows maximum before it goes over the max characters.

For another data set it is a much smaller number of rows.

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replied on June 20, 2024

Please open a case with Tech Support so we can look at the form.

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replied on June 20, 2024

I see you are using the classic designer. Have you tried populating a dropdown on the new designer with this amount of data? 

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replied on June 20, 2024

No problems in the new designer but the new designer uses an input element instead of a select element so the problem might be with select elements.

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replied on June 20, 2024

Do you also have Laserfiche Connector running on that machine? We recently discovered that if there's a profile configured for Chrome, but not necessarily for the page you're browsing, if the page has a "select" drop down element with many values (1000+), the page can crash.

We're investigating that as part of work item 528619.

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replied on June 20, 2024

No LF connector installed on this machine.

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replied on June 20, 2024 • Show version history

I had this reported this morning, same error, but mine is using Web Client with a metadata field on a template that is a large dropdown list.

Windows Client works fine with using the field.  Administration Console works fine when using the Preview of the template and selecting the field.

I see you tagged Cloud.  I'm self-hosted, so I'm guessing a browser update has messed this up.

 

 

 

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View 5 previous replies
replied on June 20, 2024

I suppose Cloud is not relevant since the elements are them same when loaded in a browser, I was just working with a Cloud system in testing.

I can confirm Firefox handles it.

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replied on June 20, 2024

Is this a new process or was it working before? Can anybody confirm you're only seeing it with Chrome/Edge v126?

We're suspecting it's https://issues.chromium.org/issues/347657130

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replied on June 20, 2024

It was working previously for months.  My dropdown has more than 1200 options.

We're using Edge Version 126.0.2592.61 (Official build) (64-bit)

 

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replied on June 21, 2024

Thanks Craig, that's really helpful. Looks like Microsoft released a patch to Edge last night: https://learn.microsoft.com/en-us/deployedge/microsoft-edge-relnote-stable-channel
I couldn't get a crash with a large list in a metadata field, but can you confirm, please? We'll be doing more validation.

I don't see a new build for Chrome just yet, but i would expect it to happen in the next couple of days too.

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replied on June 21, 2024

I'm still having the crash with a drop down with a large list in Metadata.

I updated Edge and it's now showing:

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replied on June 21, 2024

@████████and @████████, do you have LF Connector installed and running?

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replied on June 21, 2024

I do, but my users don't and they're reporting the issue.

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replied on June 21, 2024

I do not have LF Connector installed, it is just a general browser specific issue. Even those that are reporting it to me are public users submitting anonymous forms so they are not using connector either.

I switched this form over to the new designer for now since it did not have any JS. That worked around the issue.

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