You are viewing limited content. For full access, please sign in.

Question

Question

Forms Waiting For Workflow-Setting a Timeout

asked on June 10, 2024

I have a Form that is triggering a Workflow, where sporadically the Workflow gets stuck and thus never responds back to Forms.  As of now, they are sitting there indefinitely until I intervene (e.g. Retry, Interrupt, Skip).  I am working to fix this Workflow issue but see it at multiple customers where server reboots/network outages cause the Workflows that are in progress to not properly respond to Forms.  Is there a way to set a timeout on how long Forms will wait (e.g. 10 minutes, 4 hours, 2 days, ...) before it just continues forward?  If not, this is definitely a feature I want to request on each Workflow Service Task activity where we choose "Yes" to Wait for the workflow to finish before proceeding?, we are given the following options:

  1. How long to wait for Workflow to respond
  2. What to do if no response is received in that time frame (Retry, Interrupt, Skip)
  3. If retrying, how many times to retry
  4. After X amount of retries, what to do (Interrupt, Skip)
0 0

Replies

replied on January 10

Instead of trying to complicate this in Forms, it would likely make more sense to address the hangup in the workflow instead. I would wrap the workflow activities within an Escalation Primary Branch, and set the handling for it in the Escalation Branch.

0 0
replied on January 13

Thanks for the suggestion Kevin.  We do utilize the escalation methodology, however in this case we have several customers where, due to network outages & reboots, Forms has essentially lost its connection to the specific Workflow it triggered.  While we are working to determine what is happening within their environment that is causing this, it would also be nice to have more control over how the Forms activities function.  Much like in Workflow where we can control retries and wait periods for errors in the Workflow Admin Console, I am hoping we can have that sort of granular control over the Forms environment. As we combat a variety of issues across our large customer base, I want to make sure we have the tools necessary to both troubleshoot & provide the best end-user experience.

0 0
You are not allowed to follow up in this post.

Sign in to reply to this post.