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Question

Question

Email Archive Attachments not showing in Laserfiche

Import Agent Laserfiche
Updated May 29, 2024
asked on May 29, 2024

Hello, I am using the email archiver and have it set in Attachment Handling to Save Attachments In the Same document as the email message.

However, when viewing the email in Laserfiche it does not show the attachment. I was wondering why its not showing up in the document with the email. Where would I be able to find the attachment within Laserfiche.

 

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Replies

replied on May 29, 2024

The web client shows a preview of the message. At this time, the preview does not include include attachments. You would need to download the message and open it in Outlook or another mail client.

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replied on May 29, 2024

I have now figured that out however its hard to tell whether or not the document has an attachment on it just by the preview window. We do not use Outlook and it takes a few steps to view the .eml file in Gmail.

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