Question

Laserfiche API Error 500.19 0x8007000d and IIS Error

Laserfiche Laserfiche API

Updated May 22, 2024

asked on May 20, 2024 • Show version history

Hi,
While installing Laserfiche API to a client, I cannot access the API page due to these errors warning below.
The client do not have Laserfiche Web Access. They only have Laserfiche Client. Can anyone try to fix this issue please?

iis ssl settings.png (124.05 KB)

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internal.png (192.62 KB)

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appsettings json.png (72.54 KB)

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web config json.png (262.07 KB)

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replied on May 20, 2024

I'm not too familiar with Laserfiche API specifically, but when IIS complains about the web.config file and is unable to point to the particular line it's usually a permission problem reading the file. I'd suggest opening the file in notepad to make sure it appears correct, and then making sure that the account you have set for the application pool has read rights to it. There may be more information in the event viewer.

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replied on May 20, 2024

I have inserted 2 more files above to verify and if there is any amendments to do

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replied on May 20, 2024

You may be missing a prerequisite: .NET 6.0 ASP.NET Core Runtime. Try installing the "Hosting Bundle" which includes the .NET Runtime and IIS support.

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replied on May 20, 2024

I have already done that
I have also added the other 2 json file

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replied on May 21, 2024

Web.config and appsettings.json look fine. Is IIS ASP.NET 4.x installed?

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replied on May 21, 2024

Yes it is checked

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replied on May 22, 2024

I did some googling: try to repair "Hosting Bundle", reinstall Laserfiche API. Do other web app work in that IIS. "permission problem reading the file" is still a possibility.

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Laserfiche API Error 500.19 0x8007000d and IIS Error

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