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Question

Question

Workflow Not Getting Forms User Task Name When it Has a Variable in it

asked on May 17, 2024

We have a form running in Forms 11.0.2311.50553, that has a User Task that's name contains a variable.

In Forms, that step is properly named utilizing the actual case # variable's value.

However when this Form's process triggers a Workflow (version 11.0.2102.235) after this step, that Workflow sees that same step's name with the variable name instead of the variable value.

 

This was working fine up until recently when Forms was upgraded (minor upgrade).  I do not see that as a bug that is fixed with Workflow 11 Update 3 or a known issue for Forms Update 5.  Has anyone else noticed this issue with Forms 11 Update 5?  I've updated the Workflow logic to replace that variable name with the retrieved variable value as a work-around but am hoping this is fixed in the next version.  

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Answer

SELECTED ANSWER
replied on November 7, 2024

Hi, Workflow can get Forms User Task Name when it has a variable in it on Forms 12.

You can see other changes from: Laserfiche 12 Changelog

Get Laserfiche Forms 12 package from: Laserfiche 12 - Downloads

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Replies

replied on May 17, 2024

Did you install the Forms 11 Update 5 Hotfix 1014514?

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replied on May 17, 2024

They were updated to Forms 11 Update 5 version 11.0.2311.50553 from Forms 11 Update 3.  Though the hotfix for Forms 11 Update 5 now lists the version as being 11.0.2311.50564.  I do not see this issue listed as a fix in this hotfix.

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replied on May 17, 2024

While the specific issue you mentioned isn't listed, the second bullet point on the KB article for the hotfix is very similar.

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replied on May 17, 2024

Thanks, that does sound similar but unfortunately not close enough since this variable has a value, is displayed correctly in Forms, and Workflow is not mentioned.  As this is a high-volume Forms site and the Workflow work-around I put in place is working fine, I will need to know that an update specifically resolves this exact issue before I can request an outage to apply it.  Hoping Laserfiche will chime in on this being a known bug and/or advise that the latest Hotfix resolves this.  I do really appreciate you input on this and everything else over the years!

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replied on May 21, 2024 Show version history

Hi Beau,

Thanks for reporting this issue and I am able to reproduce it. Sorry for the any inconvenience it may cause. I have recorded it as Bug with Item ID 523790, it will be targeting the upcoming release. 

Thanks,

Yuxuan

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