Question

Generate Laserfiche Web Client URLs Documents being Downloaded instead of opened.

Workflow Web Client Version 11

Updated June 18, 2024

asked on April 26, 2024

I am working on a Vendor workflow for Invoices. Invoices will be dropped into a input folder what will trigger a Workflow that will email a link to the person in charge of that approving that invoke. What i am having trouble with is the Link that is generated is not opening in Laserfiche for the invoice to be approved or denied, the document is immediately being downloaded. That is not the behavior i want.

This is the Link that is emailed http://mvilaserfiche/laserfiche/ElectronicFile.aspx?db=Main&id=879255

I am using the Web Client

I am on LF 11

2024-04-26_13-03-08.png (36.2 KB)

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SELECTED ANSWER

replied on April 26, 2024

Your screenshot shows "If entry is an electronic document: Use web client settings"

Change that option to "If entry is an electronic document: Open in Document Viewer" and see if that addresses the matter.

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replied on June 18, 2024 • Show version history

What is the purpose of Use web client settings here?

I am having the same issue, and I have ensured in my options for the web client, I have it set to view the document, not download it.

I ask because your suggestion works, but if a user has "always download" checked in their own options, it doesn't download. This doesn't allow for the link to follow the preferred user settings, it forced them to view it.

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replied on June 18, 2024

They are documented here, though, it is worth noting that the web client has changed its URL structure for version 11 and the options no longer map exactly. The web client does redirect these links to the new structure, but not all options map exactly. It's best that you you "use document viewer" instead.

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replied on June 18, 2024

Thanks Miruna. So at this time, if some users want to view, and others want to download, I'll have to set the URL to "use document viewer", and they'll just have to manually download after it loads?

Do you know if there is an ETA when this will all come back to alignment?

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replied on June 18, 2024

We have no immediate plans to update it.

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replied on April 26, 2024

That seems to have done the Trick. The document now opens in LF. Thanks you very Much for the reply!

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Generate Laserfiche Web Client URLs Documents being Downloaded instead of opened.

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