Business Process - Email Service Task - Is it possible to email a team based on variable?

asked on April 19

Hi there, I would like to send an email to different teams at a stage depending on conditions of that instance.

When configuring User Tasks, it is possible to select a team based on a variable and assign/email them. However I'm having trouble trying to set up email service task to do similar things. I don't want to assign a task to the team, just email them.

I'm not sure if workflow may be the correct route but doesn't seem workflow has access to teams.

A workaround I have in mind is to use a user task activity with a timer signal to interupt after a minute just in order to select a team based on a variable and send the email from there.

Any suggestions would be much appreciated.

Kind regards,
Ray

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replied on April 19

You can use variable to set the sender in email tasks. When the process runs, if the variable value resolves to a team's names, the team's members will be emailed.

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replied on April 19 • Show version history

Hi Miruna,

Thanks for that. That's what I thought I was doing but for some reason my test instances were suspending so that's why I posted initially.

Then after circling back and reconfiguring they were able to progress.

Thanks for confirming that it is possible.

Kind regards,
Ray

** Found out the cause of my issue was that there were unverified members in the team the task tried to email. So it caused the activity to suspend with [LFF2000-EmailSubmissionFailure] error.

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Business Process - Email Service Task - Is it possible to email a team based on variable?

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