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Question

Display Issues

Laserfiche Version 11 Answers Site How To

Updated April 5, 2024

asked on April 5, 2024

I have a user that got new monitors. And since the new monitors, they started having display issues in the LF client. Take a look at the attachments to see what they are reporting. I have been through all the windows display settings and nothing seems to correct the issues. Has anyone seen something like this before? Any ideas at all? I also included the client version info.

1.png (9.74 KB)

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2.png (53.27 KB)

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version.png (29.76 KB)

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replied on April 5, 2024 • Show version history

Are they using scaling/zoom (included advanced scaling) in the Windows settings?

I usually see this sort of thing when scaling/zoom are enabled, or when remoting into a PC with a different resolution.

In my experience a lot of people adjust the scaling/zoom when they get a larger monitor because the higher resolution makes icons smaller than they would like.

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replied on April 5, 2024

Just took a look. They are not using any custom scaling. It looks like everything is on the default or recommended Windows settings. I also tried updating their monitor drivers, but that didn't do anything either.

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