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# Question

### time calculations field format incorrect

asked on April 2

I have a workflow that reads a document and pulls a variety of times. I need to calculate the difference between the times, so I used the Date Token Calculator.

The data is pulling properly (I don't need the seconds.)

Here is my calculation.

FYI, I did try adding the seconds to the time, but it made no difference, so i changed it back.

Here is the error when I run the workflow.

I have tried a variety of things, but have not been able to track the reason why this is happening or how to fix it. I went through several posts on Answers, but to no avail. Please help.

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replied on April 3

Thank you for your suggestion.

I tried to convert as recommended, but I kept running into issues where the time overlapped from one day to another. I'm sure this would work, but would involve a few more calculations.

As I was playing with the process, I ended up deciding to change the Time from Custom to Specific. Between that and using multiple calculations in the Adjustments area, I was able to get it working.

If looks like this:

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# Replies

replied on April 2

That's because it's looking for a number value in minutes, not a time value. You'd probably need to do some math in your workflow to figure out the time difference between on scene and dispatch:

• Convert the hour difference to minutes and add it to the difference between the on scene minute and the dispatch minute.

For your shown example, dispatch 21:57 and on scene 22:11:

• 22 hrs - 21 hrs =  1 hr * 60 min/hr = 60 min
• 11 mins - 57 mins = -46 mins
• 60 min + -46 mins = 14 mins

Calculating it this way would give you a number you can use for your time token calculator, no matter how large the difference is.

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replied on April 3

Thank you for your suggestion.

I tried to convert as recommended, but I kept running into issues where the time overlapped from one day to another. I'm sure this would work, but would involve a few more calculations.

As I was playing with the process, I ended up deciding to change the Time from Custom to Specific. Between that and using multiple calculations in the Adjustments area, I was able to get it working.

If looks like this:

0 0
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