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Question

Question

Forms - File Upload - Options available on mobile device

asked on April 1, 2024

Hello,

I have a customer who uses Forms on tablets (via a web browser, not the app), specifically Samsung Galaxy A7 Lite devices. There is one user with one of these tablets having an issue that no one else is having - when they click on a particular file upload field, they're not given the option to take a photo; they can only select a photo from their gallery.

We found that this particular file upload field was only allowing a few specific file extensions. When we cleared out the list of allowable extensions, they were then given the option to take a photo. However, plenty of other users who use this form the same way with the same tablet model have never had this issue.

We looked through the device's photo gallery and everything was a jpg file, which was on the allow list before we cleared it out. Anyone ever run into this kind of thing before? 

Thanks!

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Replies

replied on April 6, 2024

Hi Jacob,

This is kinda strange. Is it a modern form or classic form? If you switch to another one will the problem be reproduceable?

 

Thanks

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