Today, when we try to access Audit Trail, we are receiving the following error in the browser:
When I look in the Event Viewer I am seeing the following error:
Log Name: Laserfiche-AuditTrail-Service/Admin Source: Laserfiche-AuditTrail-Service Date: 3/27/2024 10:32:02 AM Event ID: 290 Task Category: Task290 Level: Warning Keywords: Session0,Session1,Session2,Session3,AdminChannel User: IIS APPPOOL\AuditTrailAppPool Computer: xxxx Description: General error: unhandled exception. Type: STR_WARN_GENERAL_EXCEPTION Stack trace: at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo) at System.Environment.get_StackTrace() at Laserfiche.AuditAnalytics.Utility.AuditResource.SetStackTrace(String stackTrace) at Laserfiche.AuditAnalytics.Utility.Helper.AuditResourceHelper.CreateReportResourceFromException(AuditResource resource, Exception exception, Boolean promptDebugAuditException) at Laserfiche.AuditAnalytics.Utility.Helper.LogHelper.Log(Exception exception, IDictionary`2 attributes) at Laserfiche.AuditAnalytics.Utility.Web.AuditHandleErrorAttribute.OnException(ExceptionContext filterContext) at System.Web.Mvc.ControllerActionInvoker.InvokeExceptionFilters(ControllerContext controllerContext, IList`1 filters, Exception exception) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) Inner resource: General error: The trust relationship between the primary domain and the trusted domain failed. Type: System.SystemException Stack trace: at System.Security.Principal.NTAccount.TranslateToSids(IdentityReferenceCollection sourceAccounts, Boolean& someFailed) at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.WindowsPrincipal.IsInRole(String role) at Laserfiche.AuditAnalytics.AuditCommon.Authentication.WindowsIdentityEx.IsInRoleEx(WindowsPrincipal principal, String role) at WebAuditReport.Controllers.BaseController.<GetAllowedRepositories>d__24.MoveNext() at System.Linq.Buffer`1..ctor(IEnumerable`1 source) at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source) at System.Lazy`1.CreateValue() at System.Lazy`1.LazyInitValue() at WebAuditReport.Controllers.BaseController.get_ReadyRepositories() at WebAuditReport.Controllers.BaseController.InitDefaultContext() at WebAuditReport.Controllers.LegacyRedirectionController.InitDefaultContext() at WebAuditReport.Controllers.LegacyRedirectionController.<Aspx>d__1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass8_0.<BeginInvokeAsynchronousActionMethod>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_0.<InvokeActionMethodFilterAsynchronouslyRecursive>b__0() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_6.<BeginInvokeAction>b__4() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Laserfiche-AuditTrail-Service" Guid="{DDDDBBB7-A545-5A42-D2EF-44FDAEA71A29}" /> <EventID>290</EventID> <Version>0</Version> <Level>3</Level> <Task>290</Task> <Opcode>0</Opcode> <Keywords>0x8000f00000000001</Keywords> <TimeCreated SystemTime="2024-03-27T17:32:02.342205500Z" /> <EventRecordID>2304498</EventRecordID> <Correlation /> <Execution ProcessID="9312" ThreadID="6172" /> <Channel>Laserfiche-AuditTrail-Service/Admin</Channel> <Computer>xxxx</Computer> <Security UserID="xxxx" /> </System> <EventData> <Data Name="parameter0">unhandled exception.</Data> <Data Name="stack_track"> Type: STR_WARN_GENERAL_EXCEPTION Stack trace: at System.Environment.GetStackTrace(Exception e, Boolean needFileInfo) at System.Environment.get_StackTrace() at Laserfiche.AuditAnalytics.Utility.AuditResource.SetStackTrace(String stackTrace) at Laserfiche.AuditAnalytics.Utility.Helper.AuditResourceHelper.CreateReportResourceFromException(AuditResource resource, Exception exception, Boolean promptDebugAuditException) at Laserfiche.AuditAnalytics.Utility.Helper.LogHelper.Log(Exception exception, IDictionary`2 attributes) at Laserfiche.AuditAnalytics.Utility.Web.AuditHandleErrorAttribute.OnException(ExceptionContext filterContext) at System.Web.Mvc.ControllerActionInvoker.InvokeExceptionFilters(ControllerContext controllerContext, IList`1 filters, Exception exception) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeAction(IAsyncResult asyncResult) at System.Web.Mvc.Controller.<>c.<BeginExecuteCore>b__152_1(IAsyncResult asyncResult, ExecuteCoreState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecuteCore(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.Controller.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.<>c.<BeginProcessRequest>b__20_1(IAsyncResult asyncResult, ProcessRequestState innerState) at System.Web.Mvc.Async.AsyncResultWrapper.WrappedAsyncVoid`1.CallEndDelegate(IAsyncResult asyncResult) at System.Web.Mvc.MvcHandler.EndProcessRequest(IAsyncResult asyncResult) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) at System.Web.HttpApplication.PipelineStepManager.ResumeSteps(Exception error) at System.Web.HttpApplication.BeginProcessRequestNotification(HttpContext context, AsyncCallback cb) at System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.UnsafeIISMethods.MgdIndicateCompletion(IntPtr pHandler, RequestNotificationStatus& notificationStatus) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotificationHelper(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) at System.Web.Hosting.PipelineRuntime.ProcessRequestNotification(IntPtr rootedObjectsPointer, IntPtr nativeRequestContext, IntPtr moduleData, Int32 flags) Inner resource: General error: The trust relationship between the primary domain and the trusted domain failed. Type: System.SystemException Stack trace: at System.Security.Principal.NTAccount.TranslateToSids(IdentityReferenceCollection sourceAccounts, Boolean& someFailed) at System.Security.Principal.NTAccount.Translate(IdentityReferenceCollection sourceAccounts, Type targetType, Boolean forceSuccess) at System.Security.Principal.WindowsPrincipal.IsInRole(String role) at Laserfiche.AuditAnalytics.AuditCommon.Authentication.WindowsIdentityEx.IsInRoleEx(WindowsPrincipal principal, String role) at WebAuditReport.Controllers.BaseController.<GetAllowedRepositories>d__24.MoveNext() at System.Linq.Buffer`1..ctor(IEnumerable`1 source) at System.Linq.Enumerable.ToArray[TSource](IEnumerable`1 source) at System.Lazy`1.CreateValue() at System.Lazy`1.LazyInitValue() at WebAuditReport.Controllers.BaseController.get_ReadyRepositories() at WebAuditReport.Controllers.BaseController.InitDefaultContext() at WebAuditReport.Controllers.LegacyRedirectionController.InitDefaultContext() at WebAuditReport.Controllers.LegacyRedirectionController.<Aspx>d__1.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Web.Mvc.Async.TaskAsyncActionDescriptor.EndExecute(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass8_0.<BeginInvokeAsynchronousActionMethod>b__1(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethod(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_0.<InvokeActionMethodFilterAsynchronouslyRecursive>b__0() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.AsyncInvocationWithFilters.<>c__DisplayClass11_2.<InvokeActionMethodFilterAsynchronouslyRecursive>b__2() at System.Web.Mvc.Async.AsyncControllerActionInvoker.EndInvokeActionMethodWithFilters(IAsyncResult asyncResult) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_6.<BeginInvokeAction>b__4() at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass3_1.<BeginInvokeAction>b__1(IAsyncResult asyncResult)</Data> <Data Name="attributes">{"module_name":"Reporting Site"}</Data> </EventData> </Event>
I noticed that it mentions "General error: The trust relationship between the primary domain and the trusted domain failed.". What would this be referring to? The server is a member of the domain.
We are using Audit Trail 11.0.2306.3549.