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Question

Cloud IP range and Email Questions

asked on March 14, 2024

Had a couple of customer questions regarding a Cloud account we are migration.  Wondering if I could get some further information on a couple of items:

1. We are using an API call to pull some data from a system.  They were wondering what is Clouds "IP range".  I understand what that is in on prem and other items but they were wanting to limit the call to a certain address or range and I didnt know how that translated to Cloud.

2. Email options.  Are all emails from Workflow and Forms from donotreply@laserfiche.com?  They need to whitelist and update their spam filter and wanted to know where things were coming from.

 

Thanks,

Chris

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APPROVED ANSWER SELECTED ANSWER
replied on March 14, 2024

Hi Chris,

  1. The Software Requirements for Laserfiche Cloud doc page has a "Laserfiche Cloud IP Addresses" section listing the IPs used for outbound web requests. 
  2. All Laserfiche Cloud emails from Workflow and Forms come from donotreply@laserfiche.com. This is not currently configurable.

Cheers,
Sam

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