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Question

Question

unexpected sessionkey is null

asked on March 14, 2024

I have a cloud customer that is getting an error popup when they try to use the Office integration.  In Outlook, they try to use the Save Attachments from the Laserfiche ribbon and the login process sometimes throws error "Unexpected: SessionKey is null.".

They can click on OK and complete the process without any other issue, but we need to get it fixed so that the error does not happen.

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Answer

SELECTED ANSWER
replied on March 14, 2024
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replied on March 15, 2024

We had downloaded the LF 11 installer yesterday and installed from that media, but it did not have the updated version of the Office Plug-in.  After applying the updated Plug-in from the KB, that resolved the issue.

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