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Question

Question

PDF shows blank fields in preview, but downloads with data

asked on March 4, 2024

I've seen other posts about something similar happening when workflow is filling out fields, but nothing specific to my situation. We have uploaded a PDF file with data already filled out (think a completed IRS form 1040). In preview or the file viewer within Laserfiche, we see a blank 1040 with no data completed. Downloading the electronic file, however, is successful and we can still see the data there. How can I resolve this so the form data shows without having to download the document?

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Replies

replied on March 5, 2024

Is the previewing happening on LF Repository Web, or?

It is likely that this might pertain to access / not viewing the electronic document, etc.

Please provide some more information and maybe I can assist smiley

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replied on March 6, 2024

Yes, this is on Laserfiche Web Client (not cloud), and in this case, the user in question has full view permissions on the document in question.

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