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Question

Question

Cloud - Web Client - "the type initializer for 'Gdip' threw an exception" error when downloading some documents as PDFs

asked on March 1, 2024

Hello,

I have a customer getting this error when attempting to download documents out of the Web Client. Some of these documents are PDFs with pages generated, some are just pages. It doesn't happen every time with these particular documents, but happens at least 70%-80% of the time. It happens on multiple workstations, and Support was able to replicate it.

Downloading these same documents out of the Windows client seems to work fine, which might be an acceptable workaround for now. I have a case open with Support, but was curious if anyone here might know what this could mean in the meantime.

Thanks!

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Answer

SELECTED ANSWER
replied on March 1, 2024

We've deployed a fix for this problem.

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Replies

replied on March 1, 2024

I've been able to reproduce this problem, and we are investigating.

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SELECTED ANSWER
replied on March 1, 2024

We've deployed a fix for this problem.

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replied on March 4, 2024

Thanks for the rapid reponse and fix!

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