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Question

Question

PDF Text Provider terminating due to an unhandled exception

asked on February 15, 2024

When started the text provider service, the textprovider.exe takes up all available resources and stops working when it attempts to process pdf documents. I have also attempted to download a different iFilter from Adobe (namely v9) but all links to download it appear to be invalid. we also get an error code: "The TextProvider process was terminated due to an unhandled exception when extracting text from a "pdf" document. Search catalog: ProdHRWorkflow. Entry ID: 531408. This is usually caused by a problematic IFilter or a corrupted document. Please install a proper IFilter and see if it solves the problem. You can also skip the problematic type of electronic documents by modifying the BlockedExtensions list in registry."

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Replies

replied on February 20, 2024

Please open a support case and attach the PDF mentioned in the error message.

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