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Question

Question

Form Fillable pdf field data not preserved on import

asked on February 8, 2024 Show version history

I have form fillable pdfs. When I import them into the Laserfiche Repository, I can see the form filled out with data in the import preview pane. But after import the data from the fields is removed. 

I am thinking this works in some scenarios - at least that's what I keep telling myself. Is there something about the way the pdf is saved (prior to import) that prevents retaining the info? 

As an example, I have a workflow that fills out a form fillable pdf from a Laserfiche form. When I take the result of that workflow (the merged pdf with the data filled out), and download it from the repo I see that it's still form fillable (not flattened). I can then import that download back into the LF repo and it retains all of the information (and flattens it). 

 

I tinkered with these settings but it didn't have an effect.

This is for Cloud.

 

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Answer

SELECTED ANSWER
replied on February 8, 2024

Please open a support case and attach a sample PDF.

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replied on May 2, 2024

@████████ is there a way to flatten the the fillable PDF. On premise we have the ability to Merge the field content into the image. 

 

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