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Question

Why are some accounts missing Email and Department values

Directory Server Forms

Updated February 19, 2024

asked on February 7, 2024

Hello. I have some users configured as Windows Active Directory User that do not display an email or department value even though these values are in their AD user objects.

I also have some that sync'd correctly and display the email and department for the users.

Under Identity Providers, Rules, Enable Active Directory synchronization is set to Yes. And the Test is successful.

I clicked the Synchronize button to for a sync, and it showed synchronization succeeded.

Any suggestions?

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Replies

replied on February 19, 2024

Hi Jay,

This sounds like a support issue, I'd recommend you open a support case.

Meanwhile, could you specify:

1. Version of LFDS and Forms that are in use.

2. Check the service account running on LFDS and Forms service, make sure it has user permission on the affected user objects.

3. Seems like you add the Identity Provider in LFDS side, so could you clarify if the issue is at LFDS side or Forms side?

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Question

Why are some accounts missing Email and Department values

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