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Question

Question

Scan source Paperstream fi 7140 resets each time

asked on January 15, 2024 Show version history

I have one user that needs to select the scan source and settings each time she scans. I connected to her computer, signed in as myself, set up the scanner, and LF saved my settings for my next scan. I have resinstalled LF scan, TWAIN driver, cleared her attributes, etc. What am I missing?

Laserfiche Web Client 11 (11.0.2308.28)

Laserfiche Scanning 11.0.2102.141

Thank you! Screenshots attached.

 

ScanSource.png
ScanSetup.png
ScanSource.png (23.94 KB)
ScanSetup.png (21.14 KB)
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Replies

replied on January 16, 2024

Hi Veronica, 

Please check if the registry key Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Laserfiche\TWAIN exists and if users have permissions on the key in Registry Editor.

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replied on January 16, 2024

We looked and it does not exist. What do I need to do now?

registry.png
registry.png (10.25 KB)
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replied on January 17, 2024

Sorry, I misunderstand the question. The registry above actually stores the Twain configruation only, so that's not the problem you have.

 

The scan source info is stored in the user's attributes in the repository whom is used to access the repository when open Laserfiche scanning.

 

For example, user A (Windows user) opens LF Client and login to a repository B using  Laserfiche account C, then scanning would query the user C's attributes and try to find acctribute key like [Scanning-A]ScanEngine-UserMachine(or [BasicScanning-A]ScanEngine-UserMachine) and read its value. If the attribute cannot be found, then the dialog will popup to ask user to choose a scan source.

 

So please check the user(which is used to login the repository in client) attributes to see if there is already key like that and what is the current value inside. Also try clear the attribute and see if that can resolve the issue.

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