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Question

Question

Error uploading file to web client. "Negating the minimum value of a twos compement number is invalid."

asked on December 15, 2023

Well thats a new one.

 

Trying to upload a pdf to the web client and it throws an error when checking the "Generate text" box.

 

Leaving the box unchecked allows the pdf file to upload fine. (Without generated text ofcourse.)

We don't NEED the generated text per se, but it is in our practice to include it, and I am curious as to why this is occurring.

After some Googling, it seems that this specific issue is a pdf issue and not a LF web client necessarily.

An overflow seems to be occurring when generating text from the pdf.

Would anyone have any insights into this?

 

 

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Replies

replied on December 18, 2023

From your description, it's a safe bet that the error comes from the library that we use to generate pages. It could be a bug, or it could be a legitimate problem with the pdf. Either way, we'll need a sample pdf that triggers the behavior in order to proceed. The easiest way would be to open a support case with the pdf attached.

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replied on December 18, 2023

Thank you @████████  I'll go ahead and open a case

2 0
replied on June 19, 2024

Were you able to resolve this issue?

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