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Question

Forms Process - Routing Based on Form Variable

Classic Form Designer Forms
Updated November 15, 2023
asked on November 15, 2023

I have a rookie question. I created a registration form and I want to notify different departments that it was submitted, depending on a form field value. I don't know what kind of gateway to use for that in the process designer. I am on Laserfiche Forms Professional Version 11.0.2212.30987. 

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replied on November 15, 2023

You will want to use an Exclusive Gateway in your Forms process. For the outflow paths, set conditions on them based on the field you want to evaluate.

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replied on November 15, 2023

Blake, you're the MVP. Thank you for always helping answer my questions. I was trying the exclusive gateway but might have set conditions at the wrong point since I received two emails. I will try just setting conditions on the outflow path. 

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replied on November 15, 2023

Kara, you're welcome. If you want to jump on a call and take a look at it together let me know.

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replied on November 15, 2023 • Show version history

Based on that screenshot - it looks like you have outflow routing on the email activity instead of on the gateways - in fact it doesn't look like those gateways are doing anything.

You probably want to have a single flow out of the email activity without any evaluation criteria at that point, with that feeding into a single gateway with two flows out of the gateway, with the two different criteria being evaluated at that point.

If you want to share what the outflows are evaluating we can provide feedback regarding why it may be running both.

Example:

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replied on November 15, 2023

I got it, thank you both very much! 

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