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Question

Question

Cut and Paste Folders Causes Client Application to Crash

asked on November 7, 2023

We have some users who  cut and paste folders, rather than drag them to another location. They do it this way because they were sometimes not going to the right place when they used drag and drop. Lately, this has been causing the client application to crash; it just shuts down and they have to relaunch. Has anyone else seen this? We are on version 11.

Thanks for any comments!

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Replies

replied on November 8, 2023

Sarah, can paste a screenshot of the About window from the Windows Client so we can see what the exact version is?

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replied on November 8, 2023

Thank you for looking!

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replied on November 8, 2023

I would look at upgrading your Windows Client. It looks like you are on version 11 Update 1 and the latest version is 11 Update 4.

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replied on November 8, 2023

Thank you! We will try that and provide feedback

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replied on July 16, 2024

Are they using the folder tree? Windows Clipboard History causes our clients to crash when users copy a folder from the folder tree, and we've had to disable it. 

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