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Question

Question

Delayed LaserFiche Forms

asked on October 23, 2023

Hello,

 

It seems there is an issue with our Laserfiche forms that is causing customer’s requests to be held for some time and then all come in at once, see screenshot below of a few that were released to us at once.

The request shows the customer submitted their request back on the 19th, but we did not get them until the 21st. This happened last week as well. Does anyone know where we can adjust this setting. I am not sure why there is a two-day delay. 

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Replies

replied on October 23, 2023

I'm guessing that you have a DMZ setup with Laserfiche Forms? If so, how is your Forms DMZ setup configured?

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replied on October 23, 2023

Hi Blake - What do you mean by configured? Sorry im new to Laserfiche forms so im not too sure where to look. 

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replied on October 23, 2023

It might be best to take a look at it together. If you are open to it, you can send me some times that work for you for a meeting and I'll send invite out. You can email me at blake.smith@fichebait.com.

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replied on October 23, 2023

Sounds great. Thank you! 

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