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Question

Steps to upgrade Workflow Version

asked on October 16, 2023

Hi,

We have a clients system who is currently on Workflow 11.0.2209.835. Due to an issue/bug, it was recommended for us to upgrade to the latest version. Since this is a production system with ongoing processes and tasks, can anyone give me the recommended way to do this upgrade without hindering anything to the clients operation. 

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SELECTED ANSWER
replied on October 17, 2023

Workflow is really good about pausing everything when the service stops and picking right back up when the service restarts.  Things like stopping/starting/restarting the service, or rebooting the server, never really seem to cause issues for Workflows that I have seen.  And upgrading will automatically handle the service stops and starts while the upgrade is in progress.

Personally, I hold production upgrades until after hours to minimize impact to staff-run processes, and then just verify it's running properly again after the install, but I don't think I've had a major issue with Workflow upgrades.

If you are really conerned - make sure you have the installer for the current version you are on, and make a back-up of the Workflow database before the upgrade.  In things go south, you can uninstall Workflow, restore the back up database, and then reinstall the prior version.

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replied on October 17, 2023

Thank you Mathew, the support engineer also mentioned the same that the workflow should handle upgrades without any issues.

Regardless since I have had my fair share of issues with upgrades in the past, your advice on taking backups and restoring if anything goes wrong is a method of good practice and so I will be proceeding on that route

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replied on October 17, 2023

Good luck!

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