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Question

Question

cloud workflow email reduction in number of attachments

asked on October 13, 2023

I have a workflow setup for a customer who needs to select and send several document to a collection agency from the cloud repository.  When it was originally setup the cloud workflow action to send email would allow 8 attachments and would zip them up before sending.  This was perfect since the customer typically had 5 standard documents that were always attached and could add up to 3 others if required.  

Today, I am trying to publish an update to this workflow but the message being returned states only 4 documents can be attached to an email.  This has broken our ability to use this workflow since the customer will always have at least 5 documents to attach.  

Can this be set back to allow 8 attachments?

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Replies

replied on October 16, 2023

The limit in Cloud was always 4 file attachments. The warning was incorrectly indicating 8.

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replied on October 16, 2023 Show version history

If the message was 8, it worked, and was not documented anywhere then the limit was 8.

Restricting it to 4 doesn't and saying it was always 4 doesn't change that it had worked fine for the last two years and now it doesn't.

The service limits page does not mention the number of attachments, just the allowed size of attachments.

 

 

 

 

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