Question

User(s) Not Found in LDFS - Active in AD

Self-Hosted Forms Laserfiche Administration Directory Server

Updated October 10, 2023

asked on October 4, 2023

Hello!

We have a few users who are not located in LFDS and their forms are suspending that are assigned to them (since they are not users in Forms because they are not users in LFDS). We sync with AD every morning and newer staff has no issues that I have found. I have verified that the users are in the correct AD groups and they are active in AD. Any suggestions or comments as to why these users aren't showing up in LFDS?

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Replies

replied on October 5, 2023

hello! do you have your identity provider set to the AD with a corresponding licensing group in the AD for LFDS to pull from? how do your users get into LFDS?

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replied on October 5, 2023

Check to make sure you have enough available licenses in LFDS and check the sync status to make sure the sync completed.

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View 1 previous reply

replied on October 5, 2023

Kaeli, I'd be happy to have a meeting with you to take a look and see if we can get it figured out if you would like.

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replied on October 6, 2023

Kaeli, I highly recommend taking Blake up on his offer =)

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replied on October 10, 2023

Kaeli in LFDS if you go to here what do you see?

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User(s) Not Found in LDFS - Active in AD

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