We have been using import agent to add pdf files to the repository for several months. Just in the couple of weeks, we have encountered a problem (I'm not sure the exact date the problem began). Import agent reads the pdf and places them in the repository in the correct location. The problem is the files are not readable. When I open the document in the repository, there is no image and the text looks like what I would see if I opened the document in Notepad.
For example:
The first document in an import folder is an identity page. It contains one line of text that looks like this:
:: Inactive :: Gregg :: 6892 ::
After import agent processed it performed OCR, the Text contained this (plus several more unreadable line):
%PDF-1.3
%¡³Å×
1 0 obj <</Type/Catalog/Pages 2 0 R /Metadata 7 0 R >> endobj
2 0 obj <</Type/Pages/Count 1/Kids[ 4 0 R ]>> endobj
3 0 obj <</Producer(PFU PDF Library 1.2.1)/Creator(PaperStream Capture 2.1)/CreationDate(D:20230830112705-06'00')/ModDate(D:20230830112705-6'00')/MetadataDate(D:20230830112705-06'00')>> endobj
4 0 obj <</Type/Page/Parent 2 0 R /Resources<</XObject<</FXX1 5 0 R >>>>/MediaBox[ 0 0 614.4 789.12]/Contents 6 0 R >> endobj
5 0 obj <</Type/XObject/Subtype/Image/Width 2560/Height 3288/ColorSpace/DeviceGray/BitsPerComponent 1/Length 1719/Decode[ 0 1]/DecodeParms<</BlackIs1 true/Columns 2560/K -1/Rows 3288>>/Filter/CCITTFaxDecode/Name/X>>stream & >ÿÿÿÿÿÿÿÿÿÿÿÿÿÿò
Cëýcÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿÿþ@èù¦C ü†HÙÁ¶ò hë!
‰Èd†ÝD3êA¾„
I don't think I missed anything in my IA profile because it has been working correctly for months. All of our employee payroll files were scanned and processed through import agent. Once in the repository they were processed through workflow that separated them into the appropriate sub-folder under each employee.
Has anyone else had a similar problem or can point in a direction to solve this issue?
Thanks!