Updated Case Study: MSIG Hong Kong (MSIG)

A subsidiary of Mitsui Sumitomo Insurance Company successfully leveraged Laserfiche as their cutting-edge EASY Claims system, revolutionizing the entire claims submission process across various product lines. The claims acknowledgment process has been reduced from two days to fewer than 15 minutes, saving more than 200 workdays a year.

In 2022, they unveiled the groundbreaking Zero Touch feature for Helper insurance plan claims, encompassing both claims submissions and assessments. This innovative system automatically verifies the customer's claim history, policy validity, and calculates the claim payment amount, significantly reducing the time required to settle eligible claims to a mere two working days.

If you have any questions, please contact Joman Kwong.